Fix an error

Tap the error you see to get the fix, or search for it.

• Frequently needed help

  No voice

  I can see Annie but can't hear her

  Annie shows up in Minecraft but you can't hear her voice at all.
• Normal end

  Connection Lost

  This appears when the class time is up. It's not an error; the class has simply ended.
• Account

  Which account do I log in with?

  Use the parent account that has the subscription. There are no separate child accounts.
• Version mismatch

  Incompatible client

  The computer version of Minecraft doesn't match the class server.
• Error 23

  Account or subscription not found

  You're logged in with an account that doesn't have a subscription.

• Other errors

  Guardian

  Guardian · Microsoft authentication required
• Java missing

  This account does not own Minecraft / No valid Java Minecraft profile
• Cannot connect

  Subscription / login page will not open
• Timeout

  Operation timed out
• Black screen

  Minecraft shows a black screen after starting a class
• No session

  No active class right now
• Robotic voice

  I hear a robotic voice with odd English pronunciation, not Annie