Aleph Kids
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Aleph Kids help

Hi there 👋 Where should we start?

New here? Start with setup. Something broken? Jump to the error message and we'll fix it.

Start setupFind an erroror tap a topic below ↓
Getting started
First-time setup
About 10 minutes, device-by-device.
Nintendo Switch setup
Console flow is a bit different.
Which account do I log in with?
Use the parent account. Kids don't need their own accounts.
Something's broken
Windows blocks the download / install
Error 23 message
'Incompatible client' error
Connection Lost, suddenly
App says 'launch failed'
Keeps dropping connection
Robotic voice / Narrator, not Annie
Stuck on 'Connect to Minecraft'
I can see Annie but can't hear her voice
Browse all errors
Billing · refunds
How to cancel auto-renewal
I'd like a refund
Plans & discounts
Annie · lessons
How does a lesson with Annie work?
Level-matched English · instant corrections · monster-free curricula
Is it safe for my child?
Can't find it? We usually reply in minutes.