Fix an error

Tap the error you see to get the fix, or search for it.

• Frequently needed help

  No voice

  I can see Annie but can't hear her

  Annie shows up in Minecraft but you can't hear her voice at all.

  On a phone or tablet, try these in order.
  
  1. Update the app: open the App Store (iPhone/iPad) or Play Store (Android), search for Aleph Kids, and tap "Update" if it's there.
  
  2. End the class and fully close the app: end the class in the app. Then swipe up from the bottom to see open apps and swipe Aleph Kids away.
  
  3. Reopen the app and start class: there's no need to delete and reinstall the app.
  
  On a computer, click the arrow (⌄) next to the mic and headset at the bottom of the class screen and pick the speakers or headset you're using.
  If that still doesn't help, contact support.

  Still stuck? Ask us on Channel Talk
• Normal end

  Connection Lost

  This appears when the class time is up. It's not an error; the class has simply ended.
• Account

  Which account do I log in with?

  Use the parent account that has the subscription. There are no separate child accounts.
• Version mismatch

  Incompatible client

  The computer version of Minecraft doesn't match the class server.
• Error 23

  Account or subscription not found

  You're logged in with an account that doesn't have a subscription.

• Other errors

  Guardian

  Guardian · Microsoft authentication required
• Java missing

  This account does not own Minecraft / No valid Java Minecraft profile
• Cannot connect

  Subscription / login page will not open
• Timeout

  Operation timed out
• Black screen

  Minecraft shows a black screen after starting a class
• No session

  No active class right now
• Robotic voice

  I hear a robotic voice with odd English pronunciation, not Annie